Frequently asked questions

How does your warranty compare to a dealership’s?

We provide a 1-year warranty on parts and labor with unlimited mileage, often exceeding dealer warranties (dealers typically give 12 months/12,000 miles). Warranty covers mechanical work, not maintenance items like oil changes or brakes (unless there’s a workmanship defect). If something we did causes damage, we take responsibility and fix it. Customer satisfaction is #1—we won’t let anyone leave unhappy.

Do you work with insurance and extended warranties?

Yes, we work with all insurance and extended warranty companies. Customers often prefer us over dealers for warranty work because dealers charge higher labor and parts rates. Dealer warranties may not fully cover those costs. Dealers often avoid warranty work due to the hassle. We handle the entire process and aim to minimize customers’ out-of-pocket expenses.

What hesitations do customers have before choosing an independent shop?

Worry about being overcharged. Concern that cheap/low-quality parts will be used. Fear that the mechanic isn’t skilled or could damage the car.

How do you address those concerns?

Most customers come in after seeing our Google/Yelp reviews or referrals. They see we work on high-value cars ($100K+)—if owners of those cars trust us, they can too. We explain everything, provide options, and are transparent about the process. We work on all makes/models because referrals come from satisfied BMW/Volvo customers. We follow official manufacturer repair manuals, just like dealers.

What advice do you give people who try DIY repairs?

Study first—don’t rely solely on a 10-minute YouTube video that skips most of the work. Avoid safety-related repairs like brakes if you lack experience. Don’t attempt repairs that could cause greater damage; many DIY attempts end up costing double or triple to fix afterward. Learning is great—just take the time to understand before acting.

What’s the difference between tuning and a tune-up?

Tuning (for BMW track use only) changes the car’s software for more power—not for street driving. “Tune-up” is an outdated term; modern cars have specific maintenance schedules by mileage/years. Each make/model has different intervals (BMW spark plugs every 50K, M models every 30K, Toyota/Honda every 100K, etc.). It’s the owner’s responsibility to track and follow the maintenance schedule in the owner’s manual.